Shipping policy

Shipping and Delivery Policy

At Cristais Místico, we work to ensure your crystals and products reach you with maximum safety and speed. We use trusted logistics partners to guarantee efficient delivery throughout the national territory.

1. Delivery Times and Methods

The delivery time is calculated at checkout and starts counting from payment confirmation.

Express Delivery: Receive within 2 business days after shipping (check availability for your zip code).
Economy Delivery: Receive within 7 business days after shipping.
VIP Delivery (Same Day): Exclusive to orders over R$ 6.000,00 in select cities (see item 3).

Please note: Our deliveries are made Monday through Friday during business hours. We do not deliver on Saturdays, Sundays or holidays.

2. Free Shipping Rules

We offer free shipping according to the minimum purchase amounts and regions below:

Region	Minimum Amount for Free Shipping
SP, MG and RJ	Purchases over R$ 699,00
Other States (Brazil)	Purchases over R$ 899,00

3. VIP Delivery: Free Same-Day Shipping

For orders over R$ 6.000,00, we offer free delivery on the same day payment is approved for the following cities:

Greater São Paulo and ABC: São Paulo, Guarulhos, Santo André, São Bernardo do Campo, São Caetano do Sul, Diadema, Osasco, Barueri, Santana de Parnaíba, Franco da Rocha, Francisco Morato, Cotia, Taboão da Serra, Embu das Artes, Cajamar, Caieiras.
Inland (Campinas Region): Valinhos, Hortolândia, Paulínia, Vinhedo, Sumaré, Indaiatuba, Jaguariúna, Monte Mor, Louveira, Americana, Santa Bárbara d'Oeste, Nova Odessa, Cosmópolis, Artur Nogueira, Holambra, Santo Antônio de Posse.
Jundiaí Region: Jundiaí, Itupeva.
Santos Coastal Area: Santos, São Vicente, Guarujá, Praia Grande, Cubatão, Mongaguá, Itanhaém, Bertioga.

4. Our Logistics Partners

To ensure your order arrives in perfect condition, we work with the best carriers in the country:

Correios, Braspress, Loggi, GolLog and TNT.

5. Tracking and Follow-Up

You can track every step of your delivery directly on our website:

Log into your account and click on "My Orders".
Select the desired order.
View the status and location of your package through our timeline.

6. Important Information

Delivery attempts: Up to 2 attempts will be made. If unsuccessful, the order will be returned to our distribution center and additional shipping charges may apply.
Delivery details: Please make sure the registered address is correct and complete. We are not responsible for errors in the zip code or address provided.
Strikes and Unforeseen Events: Delivery times may be affected by postal strikes or work stoppages by partner carriers.

7. Customer Support

If you need help or if your delivery window has expired, please contact our Customer Service Center:

WhatsApp: +55 34 99633-7468
Email: ecommerce@cristaismistico.com.br
Hours: Mon. to Fri. from 08:00 AM to 6:30 PM | Sat. from 08:00 AM to 12:00 PM.