Refund policy

REFUND POLICY — CRISTAIS MISTICO

This exchange policy is valid as of May 2024.

If you are not satisfied with the product or have changed your mind about the purchase, you may request an exchange or return within 7 days of the date you received the order at your address.

Conditions for making an exchange:

If you wish to make an exchange, the product must be in perfect condition and show no signs of use, that is, in the same condition in which you received it. In addition, the item must be in its original packaging.

How to request an exchange:

Send an email to ecommerce@cristaismistico.com.br, providing your full name, order number and reason for the exchange. We will contact you with the information needed to complete the exchange.

Conditions for returning a product due to change of mind:

If you change your mind about the purchase, you may also return your order within 7 days of the date you received the order at your address.

How to request a return due to change of mind:

Send an email to ecommerce@cristaismistico.com.br, providing your full name and order number. You will receive your refund within 30 days of the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.

Products with manufacturing defects:

In accordance with Brazilian law, in the case of items with manufacturing defects, you have the right to request a return within 30 days of the date you received the order at your address.

How to request a return for defective products:

Send an email to ecommerce@cristaismistico.com.br, providing your full name, order number and information about the manufacturing defect (description with photos or videos). We will review your case within 30 days of the date we receive the returned products. The amount will be refunded using the same payment method you selected when purchasing from our online store. There will be no additional cost for you to receive the refund.

How to return the products:

In accordance with Brazilian Consumer Law, the shipping costs for returning products due to the right of withdrawal or items with manufacturing defects will be covered by our store through the reverse logistics process.

You will receive a shipping authorization code by email after your exchange or return request and must drop off the merchandise at a post office. We do not cover packaging costs, so we suggest you use the same packaging in which you received your purchase (if it is not damaged) or a suitable box that will protect the pieces during transport.